AudioMSTR

Support

Installing, activating and moving MasterTrack, and answers to common questions. If you're stuck, email support@audiomstr.com.

Get started

  1. Start the free trial or buy MasterTrack on the MasterTrack page.
  2. Download the installer for your computer. Once you've bought MasterTrack, the downloads are also in your account.
  3. Install it, as described for your system below.
  4. Open MasterTrack and activate it, or start the trial.

Install on a Mac

The Mac installer is one package for Intel and Apple silicon Macs. It's signed and notarized by Apple, so it opens without warnings.

  1. Open the MasterTrack .pkg file you downloaded.
  2. Click Customize if you only want some of it: the VST3, AU and VST2 plugins, the MasterTrack app with the AUv3 inside, and the MPC screen for MPC Software.
  3. Finish the installer and restart your DAW. If MasterTrack doesn't show up, rescan your plugins.

Logic Pro and GarageBand use the AU. For MPC Software, see MPC Software below.

Install on Windows

One installer works on every Windows PC. It puts in the version made for your processor, whether that's Intel, AMD or Arm.

  1. Run the MasterTrack installer you downloaded.
  2. If Windows shows Windows protected your PC, click More info, then Run anyway. Windows shows this for installers that aren't signed with a certificate yet.
  3. Choose what to install: the VST3 and VST2 plugins and the MasterTrack app.
  4. Restart your DAW. If MasterTrack doesn't show up, rescan your plugins.

The VST3 goes in C:\Program Files\Common Files\VST3, where every DAW that uses VST3 looks for it.

Install on an MPC

MasterTrack for MPC comes with your license. Download it from your account.

  1. On the MPC, open Preferences, then Enhancements (Beta), and turn on Enable Enhancements and VST2 Support. This needs MPC OS 3.10.1 or later.
  2. On your computer, copy the AudioMSTR - VST - MasterTrack folder into the VST2 Plugins folder on the drive your MPC uses.
  3. Put the drive back in the MPC and load MasterTrack as an insert effect.

Q-Links 1 to 14 control DRIVE, GLUE, HARMONICS, WIDTH, OUTPUT, CLEAN UP, SHINE, MONO CHECK, HQ MODE, PRIME / PRESSURE, AUTO LUFS, the AUTO LUFS target, COMPARE and BYPASS, in that order.

MPC Software

  • Use the VST2 version for projects you'll open on an MPC. Projects saved with the VST3 or AU version don't open MasterTrack on the MPC.
  • With the MPC screen installed, an MPC in controller mode shows MasterTrack's own screen and meters.
  • MPC Software only lists AU plugins when Preferences > Use AudioUnits is on.

iPhone and iPad

MasterTrack for iPhone and iPad is coming to the App Store. Use it as an AUv3 effect in any music app that hosts Audio Unit extensions, or on its own in the MasterTrack app. It's a separate purchase from the computer license, and Apple handles the payment.

Activate MasterTrack

  1. Open MasterTrack and click Activate.
  2. Sign in to your AudioMSTR account in the browser window that opens. MasterTrack activates on that computer.

One activation covers MasterTrack's plugins and app on that computer.

Offline activation

For a computer that's never online:

  1. In MasterTrack, choose offline activation and save the device file (it ends in .dt).
  2. On any computer that's online, open your account, upload the device file and download the license file.
  3. Back on the offline computer, load the license file in MasterTrack.

Your 3 computers

Each license activates on up to 3 computers at once, Mac or Windows in any mix. Your license never expires.

  • To move to a new computer, deactivate MasterTrack on the old one from its license screen, then activate it on the new one.
  • If the old computer is lost or broken, remove it in your account, then activate MasterTrack on the new one.

Free trial

  • The trial lasts 10 days and has every feature.
  • Start it in MasterTrack with Start trial. You need a free AudioMSTR account.
  • Each computer gets one trial.
  • Buy whenever you're ready. MasterTrack switches from the trial to your license on its own.

Questions

Does MasterTrack work in Pro Tools?

No. There's no AAX version, so it doesn't run in Pro Tools.

Does it work in Logic Pro and GarageBand?

Yes, as an Audio Unit (AU).

Which version should I use in MPC Software?

The VST2, if the project will ever open on an MPC. Projects saved with the VST3 or AU version don't open MasterTrack on the MPC.

Does it run natively on Apple silicon and on Arm PCs?

Yes. The Mac version runs natively on Intel and Apple silicon, and the Windows installer puts in the Arm version on Arm PCs.

Is the iPhone and iPad version included with my license?

No. It's a separate purchase on the App Store.

Do I need to be online to use it?

Only to activate. After that, MasterTrack works offline and checks in now and then when you're connected. A computer that's never online can use offline activation.

What happens if my computer dies?

Remove it in your account and activate MasterTrack on your new computer. Your license doesn't expire.

MasterTrack doesn't show up in my DAW.

Rescan your plugins and check that your DAW looks in the folder MasterTrack installed into. Make sure your DAW uses a format MasterTrack comes in: VST3, AU or VST2 on a Mac, and VST3 or VST2 on Windows.

Can I get a refund?

All digital sales are final, except when MasterTrack doesn't work at all on your computer or MPC and we can't get it working. Then you get a full refund if you ask within 14 days. See the refund policy.

Contact

Email support@audiomstr.com. Tell us your computer and operating system, your DAW and its version, the MasterTrack version and what happened. A screenshot helps.